Frequently Asked Questions
Q. Will the paint on my vehicle match the non-repaired areas?
A. Guaranteed! We have a computerized paint mixing system and it is baked on so to match your original finish.
Q. Who do I pay my deductible to and when do I pay it?
A. Your deductible is payable to St. Clair Collision Center upon completion of the repairs. We are unable to release a repaired vehicle until the deductible is paid in full.
Q. Do you take credit cards as payment for the repairs or deductible?
A. Yes, we accept all major credit cards (Master Card, Visa, Discover and American Express.) We also accept checks, Money Orders, or cash.
Q. How long will my vehicle repairs take?
A. Generally, a good rule of thumb is, 1 week per $1500.00 of damage. We strive to complete your repairs as quickly as possible, but sometimes circumstances arise which may delay the repair process. We will keep you informed and up to date on the repair process.
Q. Do I have to pay mileage or fees for a free loaner car?
A. No you do not. Our loaner cars are free of charge while your vehicle is being repaired. We do ask that you stay within 100 mile radius in the St. Clair area. We also ask that you return the car with the same amount of gas, as clean as possible and please no smoking in our vehicles.
Q. What if I have a problem with the repairs that were done on my vehicle in a week, month or year later?
A. No problem! At St. Clair Collision Center, your repairs come with a limited lifetime guarantee for as long as you own the vehicle.
Q. Are your technicians qualified to work on my vehicle?
A. Absolutely! All of our techs are State of Michigan and I-Car certified along with other special certifications. We are always continuing education year round to be up to date as possible on all makes and models. Please check our their certifications and licenses on the wall in our lobby.
Q. How soon can I wash and wax my vehicle?
A. It’s ok to wash your vehicle right away. Please wait at least 30 days before applying any wax.